Build vendor reviews from service evidence
The owner receives a cited scorecard, trend, unresolved commitments, and negotiation agenda.
The problem
Vendor reviews rely on anecdotes while SLA misses, tickets, adoption, cost, and commitments sit in separate tools.
What you get
A working system with the steps, tools, checkpoints, and expected return made explicit.
- Setup
- 75 minutes
- Back each week
- 3 hours
- Difficulty
- assisted
Expected return
The working case
A planning estimate, not a guaranteed result. Measure the first four weeks against your own baseline.
144
hours returned per year
At 3 hours/week across 48 working weeks.
1
week to earn back setup
Compare the setup estimate with the weekly time returned.
Operating contract
Input
The source material, constraints, and examples a human would need to do this work well.
Checkpoint
A person reviews judgment calls, sensitive content, unfamiliar tools, and irreversible actions.
Success signal
Track time returned, corrections required, and exceptions. Keep it only if the measured result compounds.
Before you start
- ·A named vendor owner
- ·An approved source-of-truth and review template
The steps
- 01
Name vendor owner as the accountable owner and define the decision this workflow is allowed to support.
- 02
Collect SLA reports, support cases, usage, invoices, and prior commitments; preserve source links, timestamps, and access controls before any synthesis.
- 03
Produce a vendor performance review pack using the approved template. Do not calculate penalties or assert breach without contract-owner review.
Copy this prompt
Create a vendor performance review pack from the supplied evidence. Separate facts, assumptions, and missing inputs. Cite every material claim. Do not calculate penalties or assert breach without contract-owner review. Evidence: [approved inputs]
- 04
vendor owner reviews the draft, records the decision or next action, and corrects the source system before distribution.
What it runs on
- Zendesk
Zendesk is used as an approved source or review surface in this workflow.
- Google Docs
Google Docs is used as an approved source or review surface in this workflow.
Where this goes wrong
- Do not let the model act beyond do not calculate penalties or assert breach without contract-owner review.
- Keep sensitive fields out of unapproved tools and retain a human-readable evidence trail.
Definition of done
Run it for four weeks. Then make it earn its place.
- □ Baseline the manual time before launch.
- □ Keep a human approval step for consequential output.
- □ Record corrections and exceptions, not just successes.
- □ Expand, revise, or retire it after the first review.
Build the system around it
Related workflows
If this one stops working, tell us. Three reports in a month and it leaves the library until a person has looked at it again.